AI customer service desk for chat and email
One inbox for chat and email, with an AI agent that answers from your own systems and hands over cleanly. Designed around how your business works, connected to the tools you already use, and live in weeks, usually at a fraction of the cost of off-the-shelf software.
The problem
Most customer contacts are the same handful of questions: where's my order, can I change my booking, what's your policy. Answering them by hand ties up your team, replies take hours, and customers get different answers depending on who picks them up.
What's inside, and where AI does the work
Every module is optional. Start with what matters most and add the rest as you see results.
What's inside
- Shared inbox for website chat and email
- Rulebook built from your policies
- Order, booking and account look-ups
- Approvals for refunds, cancellations and changes
- Hand-over to your team with a summary
- Customer history in one place
- Quality review and reporting
Where AI does the work
- Answers common questions instantly, day and night
- Looks up orders, bookings and accounts after checking who the customer is
- Prepares changes for your team to approve in one click
- Writes replies in your brand voice
- Spots trends: the product or policy causing most contacts
Built on the engine behind our own Floorwalk AI app for Shopify.
What it does for your business
Connects to what you already use
How it works
Describe it
Our AI brief builder asks a few questions about your business. About 5 minutes.
Plan and price
A plan, the screens you'll get and a fixed price within 2 working days.
We build it
A preview link to click through and comment on as it takes shape. Typically 2 to 6 weeks.
We look after it
Hosted, secured, updated and improved, with AI spending limits you set.
Questions
What happens when the AI can't answer?
It hands the conversation to your team with a summary of what the customer wants, so nobody has to start again.
Can it make changes, like cancelling an order?
It can prepare them. Anything that changes an order, booking or account waits for the customer's confirmation and, if you choose, your team's approval.
Will it sound like us?
Yes. It's set up with your tone of voice and your own policies, and you can review every reply.
How much does it cost?
You get a fixed price for the build, agreed before we start, then one monthly fee covering hosting, support, updates and AI running costs within limits you set. Because we build on our own ready-made core, it usually costs a fraction of off-the-shelf software with per-user licences.
How long does it take?
Most first versions are live in 2 to 6 weeks. Describe what you need and we'll send a plan with a timeline and fixed price within two working days.
Do we own our data?
Yes. Your data is yours, you can export it whenever you like, and it's never sold or used to train AI models.
Get a plan for your AI customer service desk
Describe what you need in five minutes. We'll come back with a plan and a fixed price within two working days. Prefer email? hello@crosstownhq.com